My current work at PLOS focuses on understanding our contributors: authors, editors and reviewers. I use both quantitative and qualitative research techniques, from analyzing datasets to surveys to in-depth interviews. I work on a diverse set of teams and collaborate with folks in the Product, Marketing, Editorial, and Advocacy areas. My research informs decision-making so that the services we provide are tailored to our contributors' needs.
I talk to scientists about their work and the challenges they face. While there are many commonalities in their experiences, there are also key differences by research area, career stage, and country. I channel this nuanced understanding and their direct feedback into concrete recommendations for our organization.